Shop Safe and Privacy Guarantee
Hotel-Resort.org we are partner with Agoda.com.
Your transactions with Agoda are safe.
The Agoda payment system ensures confidentiality of your personal data and safe use of your credit card for travel transactions. Agoda is unique among most travel sites in that we do not require credit card information at the time you make your reservation (unless it is made within 10 days of arrival). We will send a final confirmation and quote for the reservation, and then you only need to confirm acceptance by sending your credit card details at a later date by one of the following methods:
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By using our secure (SSL) online Cardholder Information Form |
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Via secure (SSL) 'Live Chat' to one of Customer Service Agents |
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By fax, using our Credit Card Fax Form (Required for bookings where the guest name differs from the cardholder) |
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Or by telephone, directly to our Customer Service Center |
Because of these safeguards we employ, none of the tens of thousands of customers who have used agoda.com have reported fraudulent use of their credit card as a result of travel purchases made through our website.
Agoda Shop Safe Guarantee
In the unlikely event unauthorized use of your credit card occurs, first follow the reporting procedures specified by your credit card provider, and then contact our Customer Service Center immediately. Most credit card companies cover all charges that result from unauthorized use of your credit card, or may limit your liability to $50.00 US - which is the maximum liability allowed under the US's Fair Credit Billing Act. If your credit card company does hold you liable for unauthorized charges made as a result of your credit card purchase from Agoda, we will reimburse you for up to the maximum liability -- $50.00 US.
If you would like additional information on the Fair Credit Billing Act, please contact the Bureau of Consumer Protection or visit the Federal Trade Commission's website (www.ftc.gov).
Privacy Statement
Agoda is very concerned about protecting the privacy of our customers. Any personal data collected from you is used to enhance or fulfill your request for promotional services or for securing a reservation with third party vendors such as hotels or tour companies. Agoda will not modify, copy, distribute, transmit, license, sell or redistribute any of your personal profile information. Customer comments or testimonials will not be used without written consent. |
