Lowest Rate Guarantee
Hotel-Resort.org we are partner with Agoda.com.
Agoda offers the following "Lowest Rate Guarantee": If you have reserved a hotel room through Agoda and then show us that you could book the same room for the same dates at a lower rate that is viewable and bookable on another website, within 48 hours of booking your room with us, we will either match that rate or beat it. For a claim to be valid under this guarantee, it must satisfy all relevant Terms and Conditions and be submitted in compliance with the Claims Processing procedures below.
Submitting a Claim
You need to prove Availability of the Competing Rate by providing a printed screenshot that shows rooms are available and the corresponding rate, room type, and dates. This information is usually displayed on the booking form or the credit card information page. You do not need to make a booking on the competing site, just show us the comparison.
Rates that are "available upon request" must be confirmed as available through the competing rate provider and Agoda will contact them to confirm availability of the rate before honoring any claim. Agoda will not honor claims on rates that are not available when our agents check availability.
You will then need to download the Agoda Lowest Rate Guarantee
Claim Form, complete all required fields, print the form, and fax the form along with the appropriate form of evidence to either +1-888-482-2235 (USA), +44-207-681-1173 (Europe), or +66-2-646-1225 (Asia).
Our Customer Service Center will respond back to you via email within 48 hours of submitting your claim.
Terms & Conditions
The Lowest Rate Guarantee applies to a Competing Rate with rate terms that are substantially similar to those terms found on the booking made through a Agoda website (the "Agoda Rate"). Such rate terms may include advance purchase requirements, prepayment and deposit requirements, cancellation, and change policies. The Lowest Rate Guarantee does not apply to a Competing Rate with Rate Terms that, at the sole discretion of Agoda, are more stringent than the Rate Terms offered by Agoda.
The Lowest Rate Guarantee does not apply to unpublished rates, which include private rates, packaged rates, hotel rooms sold as part of a travel package, and rates not available to the general public. Rates not available to the general public include corporate discount rates, group rates, meeting rates, any rates requiring membership in a club such as AAA rates or AARP rates, loyalty program, or other organization where the rates are targeted specifically toward a specific group of individuals and not intended for the general public.
A claim must be submitted within 48 hours after making the original reservation through a Agoda website, and at least 72 hours before your scheduled arrival at the hotel where the reservation is held. The original reservation with Agoda must be fully completed with valid credit card information for this guarantee to be applicable. An original reservation refers to the initial reservation made through a Agoda website and does not include modified or cancelled reservations.
Agoda Customer Service Agents have the sole right and discretion to determine the validity of any claim, including, but not limited to, determining that it is for the same hotel, room type, dates, and that it meets all Terms, Conditions, and Claims Processing requirements.
Upon validation of the claim, a Customer Service Agent will send an email or other communication to you that includes the Booking ID number and the new rate you will be charged. If you have not received a confirmation from the Customer Service Department within 48 hours of submitting a claim, you may contact a Customer Service Agent by phone or email to check the status of your claim.
In the case of bookings where your credit card has already been charged, Agoda will refund the difference to your credit card, if applicable, within 10 business days of submitting your claim. Agoda Rewards points will not be given to any bookings that are confirmed under the Lower Rate Guarantee policy.
Agoda Lowest Rate Guarantee cannot be combined with other offers or promotions. Agoda reserves the right to amend, revise, supplement, suspend or discontinue the Lowest Rate Guarantee at anytime in its sole discretion and without prior notice.
Any questions regarding claims should be directed to our Customer Service Agents |
